Business and Returns Policy

1. PAYMENT TERMS

a. Deposit Requirement

A non-refundable deposit of 50% is required to secure your order and begin production.
For installment payments, production starts only after you reach 50% of the total price.
This deposit confirms your commitment and allows us to begin work.

b. Balance Payment Due Dates

The remaining balance is paid after the dress is completed and final pictures are sent to you.
Once approved, you will pay the remaining 50% before the order is shipped out.

c. Accepted Payment Methods

We accept: Sendwave, WorldRemit, Remitly, Tap-Tap Send.

d. Late Payment Fees

Applicable where necessary and communicated ahead.

e. Consultation Fees

A $50 consultation fee applies and will be deducted from your total order as part of your deposit.

2. CONSULTATION POLICIES

Consultations can be held virtually through:
WhatsApp Video, Instagram Video, Zoom, and other video platforms.

We provide 24/7 consultation services to ensure expert guidance and perfect outcomes.

A $50 consultation fee applies (deducted from your total order).

3. ORDER PROCESSING

a. Order Confirmation

Orders are confirmed with customers via Email, Instagram, or WhatsApp to ensure accuracy before production begins.

b. Production Timelines

We update you at three key production stages:

STAGE 1: PRE-PRODUCTION

  • Finalizing Designs: The design concept is completed and approved by the client.
  • Sample Development: Prototypes are created to test and refine fit, pattern, and fabric quality.
  • Material Sourcing: Materials are sourced and approved before production proceeds.

STAGE 2: MID-PRODUCTION CHECKS

After constructing the dress, we send an update before adding finishing touches.
You may review and request changes at this stage.
We also confirm that production is on schedule.

STAGE 3: FINAL REVIEW

We share pictures of the finished garment and conduct a thorough quality inspection.
Once approved, the item is packaged and prepared for shipping.

c. Shipping Policies

  • Once garments are ready, we take them to DHL for weighing and determining shipping cost.
  • Shipping costs are paid separately by the client.
  • Customs fees are the customer’s responsibility.
  • Provide the correct address — we are not responsible for items lost due to wrong addresses.
  • Redirection after shipping is not guaranteed and may attract extra charges.
  • If you are unavailable during delivery, re-shipping fees may apply.
  • A tracking number will be provided once shipped.
  • Shipping costs vary by weight.
  • Fast-track shipping requires additional fees.
  • If an item is stuck in transit, contact the courier with your tracking number.

d. Tracking & Updates

Once we ship your order and provide tracking, responsibility transfers to you.
We will still keep you updated on progress.

4. DELIVERY & REFUND POLICY

a. Delivery Timelines

After shipping, delivery typically takes 4–7 business days.

b. Responsibility for Delays

Delays may occur due to:

  • Carrier delays
  • Customs clearance issues
  • Force majeure (disasters, strikes, etc.)

We are not responsible for external delays. However, we will:

  • Keep you informed with updates
  • Work with carriers or customs to resolve issues

c. Refund & Cancellation Policies

  • Consultation fees and original shipping costs are not refundable.

d. Eligibility for Refunds

You may be eligible for a refund if:

  • Production has not started
  • You request cancellation within a specific timeframe (e.g., within 24 hours)

Refunds are not applicable if goods are damaged due to customs or shipping agencies.

e. Exceptions

Refunds may apply if:

  • There are inaccurate measurements (on our part)
  • There are visible faults or errors

Refunds may be:

  • Partial, or
  • Full, depending on assessment

5. CUSTOMER RESPONSIBILITIES

a. Providing Accurate Information

Customers must provide correct measurements, design details, and required information to ensure proper processing.

b. Understanding Production Timelines

Customers should understand the production stages, timelines, and any requirements or limitations.

c. Reviewing & Approving Designs/Orders

Customers must review proofs, samples, and final products to confirm accuracy before shipping.

6. BUSINESS POLICIES

a. Intellectual Property Rights

  • We retain ownership of all designs, materials, and intellectual property.
  • Usage of designs is subject to restrictions or permissions as communicated.
    This protects both the company and the customer.

b. Confidentiality & Data Protection

  • We prioritize the security of customer information and designs.
  • Team members sign confidentiality agreements.
  • Only authorized personnel can access customer information for order fulfillment.

c. Dispute Resolution Processes

Issues must be reported before seeking third-party alterations.
Communication channels:

  • Email
  • Phone Number
  • Online contact forms

We aim for timely and efficient resolution.

7. COMMUNICATIONS

For questions or support, contact us via:

We are always here to assist and ensure a fair resolution.

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